About Us

Where do you turn when you need help but don’t know what kind of assistance is available – let alone how to access it?

 

211 is a free, comprehensive information and referral system:

 

A one-stop source of information for people in need of assistance. When you reach out to 211, they’ll assess your situation and then utilize an extensive, up-to-date database to find the best resource(s) to meet your needs. They act as a single point of contact for thousands of health and human service programs, community services, disaster services and governmental programs.

211 is AIRS Accredited

The holder of this digital badge has been accredited by the Alliance of Information and Referral Systems (AIRS at www.airs.org). AIRS Accreditation is for programs operating within the community/social service/health sectors that have proven their ability to meet the international AIRS Standards and Quality Indicators for Professional Information and Referral (www.airs.org/standards).

For example, 211 can offer referrals to these types of services:

Basic Human Needs: 

 

Food pantries

Clothing closets

Shelters

Rent assistance

Utility assistance

Physical and Mental Health Resources:

 

Health Insurance Programs

Medicaid and Medicare

Maternal health care

Medical information lines

Crisis intervention

Rehabilitation

Employment Supports:

Financial Assistance

Job training

Educational programs

Support for Children, Youth & Families:

Child Care

Head start

Family resource centers

Holiday assistance

Parenting

Summer camps and Recreation programs

Summer meal programs

Mentoring

Protective services

Support for Older Americans & Persons with Disabilities:

Adult day care

Aging and Disability resource centers

Congregate meals

Respite care

Home health care

Transportation

Homemaker services

This is a small portion of services that are available in the 211 database. Utilizing a comprehensive computerized database of more than 3,000 nonprofit and public programs and services, trained Community Resource Specialists give personalized attention to each caller.

Assistance is available in multiple languages, and services are accessible to people with disabilities. Languages can be assisted with the use of our Language Line translation service that can translate 150+ languages.