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    Agency: Veterans Affairs Central Iowa Health Care System

    6/22/2020 - COVID-19 Changes:
    As we continue to work together to keep our patients, families and healthcare providers safe and healthy, the following new visitor restriction policies have been put in place by all metro health systems.

    Effective Monday, June 22, 2020, the following visitors are allowed:

    • If patient is imminently dying, two designated visitors are allowed.
    • ED/Medical/Surgical and Critical Care Units/ Surgery /Perioperative Procedure Clinic/: one designated caregiver/visitor allowed.
    • In Maternity Services (Labor & Delivery, Postpartum, Antepartum): one designated caregiver/support person AND one designated birthing coach/doula are allowed in the patient’s labor & delivery room to support the care of the mother during the birthing process only.
    • If a patient is under the age of 18, they may have two designated caregivers (parent or legal guardian) at a time in the patient’s room to support the care of the patient.
    • Physician/outpatient clinics (Urgent Care, Family Medicine, Specialty Clinics, and Sleep Center): will allow one designated caregiver/visitor with a patient; two designated caregivers are allowed if the patient is under the age of 18. (The Iowa Clinic is still limiting minors to one visitor.)
    • If a patient is COVID-19 positive or suspected to have COVID-19, visitors will not be allowed.
    Designated caregivers and visitors must be free of any signs of illness and will be screened for
    symptoms of COVID-19. Visitors and designated caregivers should bring a mask to wear upon 
    entering the hospital or clinic. Individuals at high risk for severe disease (e.g., underlying
    cardiopulmonary disease, poorly controlled diabetes) should not visit.

    Designated caregivers:
    • Siblings under the age of 16 are not allowed.
    • Always remain in patient room as appropriate
    • Free from illness such as (fever, sore throat, cough, diarrhea, vomiting or runny nose)
    • Limit movement within the facility and avoid common areas (cafeterias will not be open to the public)
    Visiting hours are different for each healthcare system. Please contact each hospital to find out hours. Caregivers and visitors may deliver limited personal items to patients. Check with the health system to see what items are allowed before delivering to patient. Hospitals and clinics are still in need of homemade masks for caregivers and visitors. If you are able to donate homemade cloth masks to our hospital and clinic partners, please visit our website at Polk County Health Department for drop off locations and times. Thank you for your cooperation in this effort.

    For up-to-date information related to COVID-19, please visit

    5/22/2020 - COVID-19 Changes:
    The Polk County Medical Coordination Center is requiring all patients and visitors who are coming into hospitals and clinics to wear masks or homemade face cloths for appointments or visiting patients. This proactive measure is to reduce the spread of COVID-19 to patients, visitors and the community. 

    Facemasks and cloth face coverings should not be placed on young children under age 2, on anyone who has trouble breathing, or anyone who is unconscious, incapacitated or otherwise unable to remove the mask without assistance.

    VETERANS ADMINISTRATION CENTRAL IOWA HEALTH CARE SYSTEM offers the following services to Veterans:

    GENERAL MEDICAL AND SURGICAL provides an extensive range of Medical and Surgical services to veterans in central Iowa. Both inpatient and outpatient treatment is provided. Outpatient treatment is provided for most medical and surgical conditions. The Medical Center serves as an entry point to the VA Medical Care System where highly specialized medical treatment is required. Hospital admission for acute psychiatric conditions are generally referred to the VA Medical Center in Knoxville, Iowa.

    ALCOHOL DETOXIFICATION UNIT (DETOX) offers inpatient medical detoxification treatment. Assessment and referral for continuing primary alcohol dependency treatment.

    OUTPATIENT ALCOHOL AND SUBSTANCE DEPENDENCY TREATMENT PROGRAM provides Assessment, Evaluation, and Treatment for substance abuse issues.

    MENTAL HEALTH CLINIC offers individual, group, couples, and family therapy; provides Psychiatric evaluation and prescription of medication; assessment of need for hospitalization; relaxation and stress management therapies; assistance in social and and financial emergencies; Psychological testing; support and guidance through emotional crisis situations.

    DOMICILLIARY CARE FOR HOMELESS VETERANS provides transitional housing in a 4 phase clinical treatment program aimed at the rehabilitation of homeless veterans who are eligible for VA medical benefits and who meet the clinical and eligibility requirements of the program.

    VISUAL IMPAIRMENT SERVICES includes specialty programs for blind and visually impaired veterans; including low vision and blind rehabilitation.

    MEDICAL FOSTER CARE PROGRAM is an affordable alternative to long-term nursing home care, which includes one-on-one personal attention and care in a family setting with flexible daily routines, choices and stability. This is available to dependent, frail or chronically ill Veterans who cannot live independently due to physical or emotional limitations. Care includes: appropriate 24-hour supervision, medication management, and assistance with daily tasks. The MFH Care Team is available to provide guidance, training and assistance to the caregiver; caregivers are local individuals with appropriate training and Call Jan O'Briant at 515-699-5925 or 1-800-294-8387 ext. 5925.

    • Main Phone :
      • (515) 699-5999
    • Knoxville location:
      • (641) 828-5019
    • 24 Hour Nurse:
      • (866) 687-7382
    • Pharmacy Refill:
      • (800) 661-0827
    • Fax:
      • (515) 699-5800
    • Toll-Free:
      • (800) 294-8387
    • Hot-Line:
      • (800) 273-8255 (Press 1)
      • Veterans Crisis Line
    • Main:
    • Website:

    • Veterans Affairs Central Iowa Health Care System
      Main Phone: (515) 699-5999
      Mental Health Department: (515) 699-5807
      24 Hour Nurse: (866) 687-7382
      Pharmacy Refill: (800) 661-0827
      Fax: (515) 699-5800
      Toll-Free: (800) 294-8387
      Veterans Crisis Line: (800) 273-8255 (Press 1)
      3600 30th Street
      Des Moines, IA 50310

    Agency: Veterans Affairs Central Iowa Health Care System

    Languages Available: English, Spanish

    Fees: Varies by service, call for details

    Intake: Call, mail, or walk in for services

    Eligibility: Veterans with honorable discharge from the Armed Services, eligibility varies for each treatment

    Documents Required: Call for details

    Hours: Mon-Sun 24 hours

    Areas Served:
    • Dallas County
    • Jasper County
    • Madison County
    • Marion County
    • Polk County
    • Warren County

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